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ANNALS Help

Jump to:
Customer Service
Technical Support
    Trouble Logging In?
    Display/Browser Support
    Viewing on Mobile Devices
Subscriptions and Access
Reprints, Permissions, and Classroom Use
Contacting Us/Feedback

CUSTOMER SERVICE

E-mail: custserv@acponline.org
Tel: 215-351-2600 (M - F, 9 a.m. - 5 p.m. ET)
Toll Free: 800-523-1546, ext. 2600 (M - F, 9 a.m. - 5 p.m. ET)
Fax: 215-351-2799

Mail:
ACP Customer Service
190 N. Independence Mall West
Philadelphia, PA 19106-1572


TECHNICAL SUPPORT

Need help using the site? Start by reviewing the information below. Need more help? Contact Customer Service.

Trouble Logging In?

Password reset and account activation information can be found here.

Display/Browser Support

Why don’t I see more of the page?
How much of the page you see depends on your monitor screen resolution. We recommend viewing ANNALS at a screen resolution of 1024 x 768 (for best results) or 800 x 600 (minimum supported resolution).

Which browsers and platforms are supported? Which are not supported?
ANNALS currently supports most recent releases of the following browsers: Microsoft Internet Explorer 7, 8 and 9, Mozilla Firefox, Apple Safari, and Google Chrome on Windows and Mac operating systems.

Viewing on Mobile Devices

If you are accessing ANNALS on a web-capable mobile device (such as a smartphone or tablet), display of most pages and content will automatically be optimized for mobile viewing.

What are the technical requirements for viewing on mobile devices?

  • ANNALS will accommodate a minimum screen resolution of 320 x 240 pixels.
  • Supported mobile operating systems include, but are not limited to: iOS 1.0 and above, Android 1.0 and above, Blackberry, iPhone, iPod touch.
  • The leading products from the top mobile manufacturers in the United States by web usage are supported.

What pages are optimized for viewing with mobile devices?

  • Most mobile browsers are limited in their ability to transmit large files quickly, so only the most essential information is included in the mobile optimized view of ANNALS. Search and navigation are simplified as well, to better suit the small mobile screen. Mobile site users have full access to ANNALS's powerful semantic indexed search.
  • Mobile optimized pages include
    • Full journal issues and articles and textbook chapters (including figures, tables, and references) as well as abstract pages if the user is not signed in
    • The home page, Current Issue, Past Issues, Topics, and Search pages
    • Share and Email features
  • Pages that are not optimized for viewing with mobile devices (display remains as is when viewing on a desktop or laptop) include Self-Assessment/CME content, subscription/store, and informational pages.

SUBSCRIPTIONS AND ACCESS

Subscription information and help accessing your account can be found here.

REPRINTS, PERMISSIONS, AND CLASSROOM USE

Reprints
Phone: 800-523-1546, ext. 2663
Fax: 215-351-2686

Or visit our web site here

Permissions
Phone: 800-730-3610
Fax: 856-489-4449

Classroom Use

Phone: 978-750-8400
Fax: 978-646-8600

CONTACTING US/FEEDBACK

Your feedback

We welcome your comments and suggestions about ANNALS. Please use our online feedback form to let us know how we’re doing.

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