JOHN P. KIRSCHT, PH.D.
That everyone has communication problems is a truism of our times; we are attuned to recognizing that there are difficulties in transmitting information and feelings in ways that are accurately understood by our peers. With professionals, however, there is a particular set of problems: the transmission of technical information and advice derived from highly complex procedures and judgments to medically unskilled consumers who are seeking help while in emotionally distressing circumstances. More accurately, there are special needs in both directions because the process is necessarily two-way, with both parties trying to achieve their own goals. Even with the best intentions,
KIRSCHT JP. Communication Between Patients and Physicians. Ann Intern Med. ;86:499–500. doi: 10.7326/0003-4819-86-4-499
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Published: Ann Intern Med. 1977;86(4):499-500.
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