PHILIP L. HOOPER, M.D.; ELIZABETH M. HOOPER, R.N.; DONALD E. STEHR, M.D.
To the editor: The provocative editorial by Platt (1) properly emphasizes the importance of the medical interview and the need for further research. As Platt points out, patients incessantly complain that physicians have bad manners, do not listen, and do no understand their human needs.
Although the medical interview is a complex phychosocial event that warrants in-depth analysis, we have found several effective ground rules for interviewing that can be easily adopted by all medical providers, regardless of background or personality.
1. Look at chart before you enter room.
A. Say the patient's name (don't use first name,
HOOPER PL, HOOPER EM, STEHR DE. Guidelines for Interviewing. Ann Intern Med. ;95:238. doi: 10.7326/0003-4819-95-2-238_2
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Published: Ann Intern Med. 1981;95(2):238.
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