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Strategies for improving how an organization functions, both internally and in its relations with "customers" (clients, patients), and for raising its performance standards. Despite the title, most of the content is generic for organizations and not specific for health care settings; examples, however, are drawn from such settings. Each chapter opens with a yes-or-no quiz that tests the reader's current attitudes toward management issues.
Health Care Managers in Transition: Shifting Roles and Changing Organizations. Ann Intern Med. ;115:163. doi: 10.7326/0003-4819-115-2-163_1
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Published: Ann Intern Med. 1991;115(2):163.
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Print ISSN: 0003-4819 | Online ISSN: 1539-3704
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