Sachin H. Jain, MD, MBA
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Jain SH. The Racist Patient. Ann Intern Med. 2013;158:632. doi: 10.7326/0003-4819-158-8-201304160-00010
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Published: Ann Intern Med. 2013;158(8):632.
In my final months of residency, I was summoned to see an angry patient. Mr. R. was furious that our pharmacy did not stock his brand of insulin. He wanted to issue a complaint.
“You guys always mess up my insulin whenever I am here. I told the other doctor, and now I'm telling you. You guys just can't get it right.”
“I'm sorry,” I told him. “If you prefer, your family can bring your insulin from home and our nurses can administer it. Would that be an acceptable solution?”
“You people are so incompetent.”
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Print ISSN: 0003-4819 | Online ISSN: 1539-3704
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