Jonathan Betz Brown, MPP, PhD; Myde Boles, PhD; John P. Mullooly, PhD; Wendy Levinson, MD
Brown J., Boles M., Mullooly J., Levinson W.; Effect of Clinician Communication Skills Training on Patient Satisfaction: A Randomized, Controlled Trial. Ann Intern Med. 1999;131:822-829. doi: 10.7326/0003-4819-131-11-199912070-00004
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Published: Ann Intern Med. 1999;131(11):822-829.
In a competitive health care environment, clinicians and health plans are eager to achieve the highest quality of care and the highest levels of patient satisfaction. Studies consistently show that effective communication between clinicians and patients is a critical determinant of patient satisfaction (1-7). To improve patient satisfaction, many organizations provide communication skills training programs for clinicians. These programs usually include 4 to 8 hours of instruction and are held during regular office hours (8-12). Because clinicians may need to be relieved from clinical responsibilities to attend, such programs can be expensive for both the clinicians and their organizations.
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Print ISSN: 0003-4819 | Online ISSN: 1539-3704
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