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The Experience of Young Adults on HealthCare.gov: Suggestions for Improvement

Charlene A. Wong, MD; David A. Asch, MD, MBA; Cjloe M. Vinoya, BS; Carol A. Ford, MD; Tom Baker, JD; Robert Town, PhD; and Raina M. Merchant, MD, MSHP
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From University of Pennsylvania; The Children's Hospital of Philadelphia; Leonard Davis Institute of Health Economics, Wharton School, University of Pennsylvania; Center for Health Equity Research and Promotion, Philadelphia Veterans Affairs Medical Center; and University of Pennsylvania School of Law, Philadelphia, Pennsylvania.

Presented in part at the Second Annual Health Insurance Marketplace Conference, Philadelphia, Pennsylvania, 11 April 2014.

Acknowledgment: The authors thank Judy Shea, PhD (Division of General Internal Medicine, University of Pennsylvania), and Shimrit Keddem, MS (Mixed Methods Research Lab, University of Pennsylvania), for their technical contributions to the qualitative methods of this study and Young Involved Philadelphia, a local civic engagement organization of young adults, for their assistance in study recruitment.

Financial Support: By the Leonard Davis Institute Health Insurance Exchange Research Group and the Robert Wood Johnson Foundation Clinical Scholars Program, both at the University of Pennsylvania. The funding sources were not involved with the design and conduct of the study; collection, management, analysis, and interpretation of the data; or preparation, review, or approval of the manuscript.

Disclosures: Disclosures can be viewed at www.acponline.org/authors/icmje/ConflictOfInterestForms.do?msNum=L14-0287.

This article was published online first at www.annals.org on 8 July 2014.

Ann Intern Med. 2014;161(3):231-232. doi:10.7326/L14-0287
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Grahic Jump Location
Appendix Figure 1.

HealthCare.gov presentation of plan categories without qualification for tax subsidy and cost-sharing reduction plans.

Grahic Jump Location
Grahic Jump Location
Appendix Figure 2.

HealthCare.gov presentation of plan categories with qualification for tax subsidy and cost-sharing reduction plans.

Grahic Jump Location




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