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Communicating about Health Care: Observations from Persons Who Are Deaf or Hard of Hearing

Lisa I. Iezzoni, MD, MSc; Bonnie L. O'Day, PhD; Mary Killeen, MA; and Heather Harker, MPA
[+] Article and Author Information

From Harvard Medical School, Beth Israel Deaconess Medical Center, Charles A. Dana Research Institute, Harvard-Thorndike Laboratory, and Third Sector New England, Boston, Massachusetts; and Cherry Engineering Support Services, Inc., McLean, Virginia.


Acknowledgments: The authors thank the many persons who assisted in recruiting participants, Melissa Wachterman for her meticulous logistical support, and the interviewees for their insights and thoughtful suggestions.

Grant Support: By the Agency for Healthcare Research and Quality grant RO1 HS10223-03.

Potential Financial Conflicts of Interest:Employment: L.I. Iezzoni; Honoraria: H. Harker.

Requests for Single Reprints: Lisa I. Iezzoni, MD, MSc: Division of General Medicine and Primary Care, Department of Medicine, Beth Israel Deaconess Medical Center RO-137, 330 Brookline Avenue, Boston, MA 02215.

Current Author Addresses: Dr. Iezzoni: Division of General Medicine and Primary Care, Department of Medicine, Beth Israel Deaconess Medical Center RO-137, 330 Brookline Avenue, Boston, MA 02215.

Dr. O'Day and Ms. Killeen: CESSI, 6858 Old Dominion Drive, McLean, VA 22101

Ms. Harker: Third Sector New England, 18 Tremont Street, Suite 700, Boston, MA 02108.


Ann Intern Med. 2004;140(5):356-362. doi:10.7326/0003-4819-140-5-200403020-00011
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This study occurred within a larger project examining health care experiences of adults with disabling conditions, using quantitative (1516, 2426) and qualitative research techniques.

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Summary for Patients

Communication and Perceptions of Health Care: Observations and Suggestions from Persons Who Are Deaf or Hard of Hearing

The summary below is from the full report titled “Communicating about Health Care: Observations from Persons Who Are Deaf or Hard of Hearing.” It is in the 2 March 2004 issue of Annals of Internal Medicine (volume 140, pages 356-362). The authors are L.I. Iezzoni, B.L. O'Day, M. Killeen, and H. Harker.

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