Of the 3 independent variables in this study (type of error, severity of clinical outcome, and level of disclosure), only level of disclosure is controlled by the physician once an error is discovered. Our results suggest that physicians can influence the consequences of the disclosure process in a positive way if they disclose fully by explaining what occurred, acknowledging responsibility, apologizing, and promising to work to ensure that the error does not recur. These findings are consistent with the results of a recently published study that used focus groups (36). However, our results also suggest that physicians should not assume that full disclosure guarantees a positive response; patients are also influenced by the clinical outcome and the specifics of the error situation. Again, this is consistent with reports that the characteristics of the injury are influential in determining whether patients pursue litigation (49 - 50). Thus, providers should be aware that, under some circumstances, full disclosure could have little effect. The percentage of respondents who agreed that they would seek legal advice was relatively high under some circumstances, which is clear from Table 2 and Figure 2. It is noteworthy, however, that complete disclosure did not increase the likelihood of patients agreeing that they would seek legal advice under any circumstance studied here.