Around 2000, the Netherlands reorganized the country's system for providing after-hours primary care, shifting from small rotation groups to large-scale cooperatives. This narrative review examines studies about after-hours primary care in the Netherlands, including experiences of health care professionals and patients, patient safety incidents, adherence to practice guidelines, waiting times, and quality of telephone triage. The Dutch system might set an example for other countries struggling to find a good solution for the problems that they encounter with delivery of after-hours primary care.
Topics:
primary care physicians, netherlands, primary health care, narrative review
Ann Intern Med. 2011;155(2):108-113. doi:10.7326/0003-4819-155-2-201107190-00006