Quality cancer care requires addressing patients' emotions. This trial evaluated the effectiveness of a computerized intervention in improving oncologists' responses to patients' expressions of negative emotion. Oncologists in the intervention group used a greater number of empathic statements, were more likely to respond empathically to negative emotions, and had patients who reported greater trust in them compared with control oncologists.
Topics:
cancer, emotion, cd-rom, computers, empathy, feedback, hospitals, veterans, perception, therapeutic alliance
Ann Intern Med. 2011;155(9):593-601. doi:10.7326/0003-4819-155-9-201111010-00007