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Effect of Clinician Communication Skills Training on Patient Satisfaction: A Randomized, Controlled Trial
Jonathan Betz Brown, MPP, PhD; Myde Boles, PhD; John P. Mullooly, PhD; Wendy Levinson, MD
Annals of Internal Medicine 1999;131:822-829. doi:10.7326/0003-4819-131-11-199912070-00004

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