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On Being a Doctor |16 April 2013

The Racist Patient

Sachin H. Jain, MD, MBA

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  • From Boston Veterans Affairs Medical Center, West Roxbury, Massachusetts.

    Requests for Single Reprints: Sachin H. Jain, MD, MBA, 65 East India Row, Apartment 33B, Boston, MA 02110; e-mail, shjain@gmail.com.

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In my final months of residency, I was summoned to see an angry patient. Mr. R. was furious that our pharmacy did not stock his brand of insulin. He wanted to issue a complaint.
“You guys always mess up my insulin whenever I am here. I told the other doctor, and now I'm telling you. You guys just can't get it right.”
“I'm sorry,” I told him. “If you prefer, your family can bring your insulin from home and our nurses can administer it. Would that be an acceptable solution?”
“You people are so incompetent.”
Uncertain of how I might...
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Jain SH. The Racist Patient. Ann Intern Med. 2013;158:632. doi: 10.7326/0003-4819-158-8-201304160-00010

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Published: Ann Intern Med. 2013;158(8):632.

DOI: 10.7326/0003-4819-158-8-201304160-00010

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Print ISSN: 0003-4819 | Online ISSN: 1539-3704

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