Leonard L. Berry, PhD, MBA
Acknowledgment: The author thanks Dr. Greg F. Burke, Chief Patient Experience Officer, Geisinger Health, for providing information used in the Geisinger example.
Disclosures: The author has disclosed no conflicts of interest. The form can be viewed at www.acponline.org/authors/icmje/ConflictOfInterestForms.do?msNum=M18-2412.
Corresponding Author: Leonard L. Berry, PhD, MBA, Department of Marketing, Mays Business School, Texas A&M University, 4112 TAMU, College Station, TX 77843-4112; e-mail, Berryle@tamu.edu.
Author Contributions: Conception and design: L.L. Berry.
Drafting of the article: L.L. Berry.
Critical revision of the article for important intellectual content: L.L. Berry.
Final approval of the article: L.L. Berry.
Administrative, technical, or logistic support: L.L. Berry.
Berry LL. Service Guarantees Have a Place in Health Care. Ann Intern Med. [Epub ahead of print 8 January 2019]170:116–117. doi: 10.7326/M18-2412
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Published: Ann Intern Med. 2019;170(2):116-117.
Published at www.annals.org on 8 January 2019
Healthcare Delivery and Policy, Hospital Medicine.
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