The summary below is from the full report titled “Effect of Clinician Communication Skills Training on Patient Satisfaction. A Randomized, Controlled Trial.” It is in the 7 December 1999 issue of Annals of Internal Medicine (volume 131, pages 822-829). The authors are J.B. Brown, M. Boles, J.P. Mullooly, and W. Levinson.
Communications Skills Training for Health Care Providers and Patient Satisfaction. Ann Intern Med. 1999;131:822. doi: https://doi.org/10.7326/0003-4819-131-11-199912070-00026
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Published: Ann Intern Med. 1999;131(11):822.
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